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Why is iMessage showing the wrong number?
Why is iMessage showing the wrong number?

What to do if your iMessage number hasn't updated after switching your number to Honest

Bea avatar
Written by Bea
Updated over a week ago

If your iMessage number is incorrect the day after your number has switched over to Honest, please turn off your iMessage (Settings > Messages > Toggle iMessage off) and then check the following:

  1. Check whether you are able to receive texts to your own number

  2. Check which number shows up when you text someone else

  3. Check whether you are able to make calls from your own number

  4. Check whether you're able to receive calls to your own number

If you're able to do all the above with your own number, then your iPhone's formatting is wrong and you can try the troubleshooting tips below to fix this.

If any of your texts/calls come up with your temporary number or you're unable to make a call or send a text, then please get in touch with us on instant chat.

Troubleshooting tips for iMessage formatting:

  1. Check that you're running the latest version of iOS

  2. Check that your data and time are the correct time zone

    1. Go to Settings

    2. Tap General

    3. Tap Date & Time

  3. Sign in and out of Apple ID

    1. Open Settings

    2. Go to Messages

    3. Tap Send & Receive

    4. Find your Apple ID

    5. Tap Sign Out

    6. Turn off iMessage

    7. Wait a few minutes

    8. Enter your Apple ID

    9. Turn iMessage back on

    10. Restart your phone and check whether the number is now correct

  4. Try the following steps

    1. Go to Phone > My Number and change it manually to your normal number

    2. Go to Settings > Messages > iMessage

    3. Turn off iMessage

    4. Go to Settings > FaceTime

    5. Turn off FaceTime

    6. Turn off phone

    7. Take SIM out

    8. Wait at least 3 minutes

    9. Put SIM back in

    10. Turn on phone

    11. Turn on iMessage & FaceTime

If the troubleshooting steps above don't work, then you can reset your network settings. Unfortunately, this means you'll lose any saved WiFi passwords and you'll need to update your APN settings after.

To reset your network settings:

  1. Settings

  2. Reset

  3. Reset Network settings

If none of those help, please get in touch!

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