All Collections
What to do if you don't have any data access
What to do if you don't have any data access

If you're unable to access data, take a look here to find out what the problem is and how to solve it.

Andy Aitken avatar
Written by Andy Aitken
Updated over a week ago

If you don't have data it will probably be for one of two reasons:

1. You've run out of data for the month ๐Ÿ˜ข
Have you had a text message and notification from us to say you've run out of data, or does the app say you've got no data left? If so, we will have blocked your data to stop you incurring usage charges which are much higher in cost than simply upgrading your plan. You can re-enable data by upgrading to a higher use plan.

You can upgrade to a bigger plan anytime.

Our unlimited plan gives you unlimited data but is capped at 3G speeds after you use 650GB in a month, when upgrading part of the way through a month we'll work this allowance out pro rata

2. You've got data left, but it doesn't seem to be working ๐Ÿง
f you still have data left in your account but, can not access the web or anything requiring your data then please try restarting your phone. This cures the problem in over 90% of instances we've come across. Just restart your mobile device and once it turns back on, you should have data available to use.

If it's still not working, please check that your APN settings are correct using these steps.

If you're still having no luck, get in touch using the instant chat and we'll be more than happy to help ๐Ÿ‘

Did this answer your question?